Associate Director of Homecare Services

Position Summary

Under the direction of the Director of Homecare Services, the Associate Director of Homecare Services – San Francisco is responsible for the quality and efficiency of homecare and supportive services provided to the frail elderly and people with disabilities that require homecare services to continue to live independently in the community. This position oversees a team of Service Delivery Managers to identify and implement best practices for providing home care to Homebridge clients. The Associate Director is responsible for overseeing and supervising all aspects of scheduling Home Care Provider (HCP) shifts and the overall development and support of HCPs from hire date through end of employment. This position provides leadership to the Service Delivery Department, ensuring timely, quality care is scheduled and provided to clients by the agency’s trained and supported HCPs in compliance with Homebridge’s contract provisions, policies and procedures, and within the scope of the agency’s resources and mission.

Essential Job Functions


  • Ensures program implementation and compliance with the mission and vision of Homebridge
  • Develops and supports a cohesive, collaborative and effective team that is focused on meeting the needs of clients and maintaining a strong caregiver workforce
  • Implements human resources and management practices that support a high- performing, client-services focused culture
  • Acts as a role model and creates a learning environment, encouraging professional growth of staff


  • Monitors staff activity by establishing data-driven performance goals and manages a team to them
  • Analyzes and evaluates the efficiency and effectiveness of the Service Delivery Model; recommends changes in staffing types and levels as indicated
  • Meets contractual goals established for the program
  • Analyzes and evaluates the efficiency and effectiveness of the Service Delivery Model; recommends changes in staffing types and levels as indicated
  • Implements systems and structures that ensure efficient and effective operations
  • Establishes and regularly reviews policies and procedures with staff, making sure published materials are up-to- date
  • Adheres to Program budget and participates in annual budgeting process
  • Ensures contract compliance with In Home Supportive Services, DAAS, Human Services Agency, City and County of San Francisco rules and regulations
  • Acts as a member of Labor/Management Committee
  • Participates in union contract negotiations as requested

Supervision/Team Development

  • Works with staff to develop objective performance measurements across all sites, to ensure consistent, high-quality evaluation, and goal setting for all employees.
  • Recruits and trains new employees.
  • Coaches, counsels, and develops professional growth opportunities for staff.
  • Maintains a safe, secure and legal work environment.
  • Ensures Manager’s understanding of the agency’s contract with the Union, requirements for disciplinary actions, and the agency’s expectations for following all HCP-related policies and procedures.


  • Complies with Welfare & Institutions Code (W&I) section 15630(a) California law (mandated reporter) requiring IHSS. Ensures employees report known or suspected abuse of dependent adults or elderly, immediately by telephone or as soon as practically possible, and by written report within two (2) working days (W&I) section 15630(b).
  • Actively participates on the management team.
  • Works collaboratively across the agency to effect incubation, knowledge transfer and launch of new business units based on the core skills and assets of the program group.

Knowledge, Skills, and Abilities

  • Personal qualities of integrity, credibility, and a commitment to and passion for Homebridge’s mission.
  • Experience managing programs from a mid-management level with a strong emphasis of data-driven analysis; working through a team of professional managers to achieve performance goals.
  • Demonstrated success developing and evaluating program models, and selecting and successfully operationalizing innovative programs.
  • Experience identifying challenges in a large operation and implementing/measuring operational corrections to boost performance.
  • Strong project management skills with proven experience managing complex, multi-faceted projects resulting in measurable successes and program growth.
  • Experience having worked with a high-performance, collaborative, constructive peer group; able to work and think independently as well as part of a team.
  • Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility and performance.
  • Demonstrated results in managing through complex systems and proven experience negotiating win-win agreements.
  • Excellent verbal and written communication skills.
  • Able to manage day-to- day responsibilities along with urgent, time-sensitive needs.
  • Able to work under pressure, to prioritize, problem-solve and meet deadlines.
  • Fosters collaboration with all departments and maintains open communication channels.
  • Well-organized with excellent planning abilities; able to choose a course of action, define objectives, evaluate outcomes.
  • Able to analyze financial reports, establish systems and measure outcomes.
  • Proven proficiency in Microsoft Office, Excel and database management software.

Education and Experience

Bachelor’s degree with three or more years supervising or managing a work unit, or master’s degree with two years supervisory experience required. Previous experience managing programs, especially government-funded programs and related contract agreements, compliance and reporting requirements. Demonstrated experience of increasing responsibility in a social service setting. A minimum of two years in recruiting, training, and supervising management staff. Experience with the elderly, disabled adult and medically-complex communities desirable. Bilingual desirable.

Work Environment

This position is primarily sedentary, working at a desk in a temperature controlled office, in modular office space or an individual office. The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to sit for extended periods of time at a desk or computer workstation. The employee is frequently require to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.

How to Apply

Please send a resume and thoughtful cover letter including salary expectations to with “Associate Director of Homecare Services” as the subject. Applications without a cover letter will not be considered.

Homebridge is an equal opportunity, affirmative action employer committed to maintaining a non-discriminatory, diverse work environment.