Home Care Provider II

Position Summary

The Home Care Provider II (HCP II) provides home care to seniors and people with disabilities requiring home care services to continue living independently in the community.  This position provides services to newly referred clients, clients transitioning home from institutions and provides substitution services for existing clients.  This position provides rapid response services when required, interacts with hospital discharge staff and implements client Care Plans, providing feedback and input to both the client and Homebridge staff on client progress, issues, barriers, etc. 

Essential Job Functions

Communication and Teamwork

  • Able to work with all clients served by Homebridge throughout San Francisco and/or San Mateo Counties without restriction or limitation (i.e., can work in homes with pets and in homes in which clients smoke when not present).
  • Responds to urgent client referrals, client hospital discharges, etc. as assigned.
  • Implements Care Plans for clients in consultation with assigned Homebridge staff. 
  • Communicates issues or barriers to implementing Care Plans to assigned Homebridge staff and offers proposed solutions whenever possible.
  • Professionally engages in communication with medical professionals, family members, and clients during the discharge planning from institutions to home to ensure the client has a smooth transition.
  • Reviews institutional discharge orders, ensures understanding and follows instructions relating to client home care generated by medical personnel.
  • Maintains confidentiality of information about the client and his or her family, etc.
  • Keeps appropriate staff informed of any changes in the client’s condition through incidental and formal reports.
  • Works as a productive, supportive, and communicative team member.
  • Participates actively in client care conferences/meetings as assigned.
  • Communicates knowledge of client and Care Plan details to permanently assigned HCPs when transitioning off of a client assignment.    

Home Care Duties

Basic home care tasks to be performed are described in detail in the written Care Plan. Basic duties to be performed fall into five categories as described below:

  • Domestic Services: cleaning, sweeping, meal preparation and cleanup, escorting to doctor’s, assistance with oral hygiene, etc.
  • Personal Care Services: assistance with grooming, washing, toileting, stand-by assistance in and out of shower, assistance with incontinence or self-administered oxygen, etc.
  • Complex Personal Care: assistance with bladder and bowel care (incontinence, emptying bag), transfers, Hoyer lift, dementia care, respiration assistance, etc. 
  • Paramedical Care: Injections, wound care, bladder care, bowel care, application of ointments, respiratory care, bandaging, etc.

Other Duties

  • Other services such as heavy cleaning to remove hazardous debris and dirt, cleaning inside and outside of cupboards, shampooing carpets, and cleaning underneath and behind furniture and washing ground floor window may be performed by the HCP only when authorized by the appropriate Homebridge staff.
  • The HCP may accompany clients to appointments with doctors, dentists and other health care practitioners and for fittings for health related appliances and special clothing, where Medi-Cal will not provide transportation.  
  • Yard hazard abatement, light work for abatement of conditions that are a hazard to the client remaining in the home, including removal of high grass/weeds or rubbish when this constitutes a fire hazard or removal of snow when access to home is hazardous may be provided only with the approval of appropriate Homebridge staff. This does not include routine yard maintenance.

Knowledge, Skills, and Abilities

  • Is committed to the agency’s mission to delivery of high-quality services.
  • In-depth knowledge of home care provider responsibilities, standards and proper techniques, proven ability to demonstrate proper techniques.
  • Possess strong interpersonal communication skills with ability to communicate effectively/professionally with medical personnel, both written and verbal.
  • Detail-oriented, ability to multi-task and manage time well.
  • Team player and quick learner who can focus on tasks at hand.
  • Professional, friendly, and enthusiastic personality.
  • Self-starter with a proactive attitude.
  • Willingness to work with lower income population, chronically ill, active substance addiction, and low self-compliance with health/medical care plan.
  • Proficient with Microsoft Office Suite and quick learner of proprietary software.
  • Professional verbal and written communication skills, including ability to give presentations.
  • Self-organized, can prioritize competing assignments, and multi-task. 
  • Ability to read, analyze, and interpret memoranda, general business correspondence, discharge paperwork and reports. 
  • Bilingual in Spanish, Cantonese, Tagalog, or Russian may be required. 

Education and Experience  

  • High School or equivalent required. 
  • Two years’ experience in home care or comparable work with seniors, and people with disabilities.
  • Successful completion of Homebridge Home Care Provider training required.
  • Successful completion of advanced home care training within sixty (60) days of hire required.
  • Certified Nursing Assistant, Home Health Aide, or other relevant home care training program preferred. 
  • Experience working with target populations, including people of diverse cultural, education, socio-economic, and linguistic backgrounds, and knowledge of related issues preferred.

Additional Requirements

  • Must be available to work full time, including Saturday and/or Sunday  and Agency holidays. 
  • Must be legally eligible for employment in the U.S.
  • Must pass a background check and Tuberculosis (TB) test.
  • Must have basic comprehension of written and verbal English.
  • Must have a cell phone or be able to purchase a cell phone with a Homebridge provided reimbursement.

Work Environment

Frequent travel: must be able to travel on foot, via public transportation or personal vehicle to all parts of San Francisco for performance of job duties. May occasionally be exposed to outside weather conditions while traveling to clients. Some exposure to physical risk. Frequent exposure to client apartments, rooms, homes and other venues so that services can be provided. May include contact with clients with mental health and/or personal hygiene issues.  

Physical Demands

The HCP II is responsible for domestic and personal care, therefore it is essential that all HCPs are able to meet the following physical demands:

  • Able to be physically active for duration of work shift, excluding breaks.
  • Able to lift 15 lbs.
  • Able to push or pull 15 lbs.
  • Able to carry 15 lbs. up one flight of stairs.
  • Able to walk up and down a minimum of two flights of stairs.
  • Able to bend downward and forward at the leg, waist, and spine.
  • Able to kneel on one or two legs.
  • Able to stand for extended periods of time.
  • Able to extend hands and arms in any direction.
  • Able to walk minimum of two city blocks.

How to Apply

Please send your resume and thoughtful cover letter to jobs@homebridgeca.org with “HCP II” as the subject. For internal applicants, please complete the Internal Job Application (found at Reception) and submit to a Homebridge Receptionist.

Homebridge is an equal opportunity, affirmative action employer committed to maintaining a non-discriminatory, diverse work environment.