Our First HCP voice committee - April 2019
On March 25, Homebridge had its first HCP Voice Committee meeting, represented by five Homebridge Caregivers; Miriam, Zoleka, Zonia, Linda, and Sheri. The Committee is hosted by our Support & Retention Coordinator team.
The HCP Voice Committee was created to hear Caregivers’ concerns and suggestions specifically about working with clients. The Committee is also a way for office staff to ask for feedback directly from Caregivers and to create stronger communication practices within the organization.
The HCP Voice Committee will be held once a month. We would like to thank our Support & Retention Coordinator team for all their hard work hosting this important meeting and to our dedicated Voice Committee members for their collaboration.
Reminder: Upgrades to Service Support - April 2019
All calls formerly routed to Supervisor On Duty (SOD), Officer on Duty, and Lockout are now routed to a single line called Service Support.
Homebridge Caregivers are probably most familiar with calling SOD or Lockout . There are no changes to phone numbers at this time. All such calls will be routed to the same place. Multiple staff who are cross-trained to process calls of any kind will be logged in to assist you. This includes lockouts, reassignments, or any instance when changes to service are needed same-day.
Just remember to please call your Care Supervisor first, and Service Support second.
Calls made to Service Support outside of business hours will be automatically connect to Offsite Service Support (formerly “afterhours,”) where staff receive calls prior to 8:00am and between 5:00pm and 9:00pm daily, plus all weekends and holidays.
Thank you Caregivers, Service Support Specialists, and IT Team!
Cesar Chavez Day - ¡Viva La Causa! By Francisco - March 2019
Cesar Estrada Chavez (1927-1993) was best known as being a labor leader, American civil rights and human rights activist. He acquired such titles throughout his life starting at the age of 17, when he decided to challenge the segregation of Mexican-Americans in 1944 by refusing to sit in the Mexican section of a theater in California. Shortly after, Chavez manage to join the US Navy by lying about his age and after serving for two years during World War II, he was honorably discharge in 1946.
Chavez dedicated more than 40 years helping those in need, in need of a voice, a helping hand but most important in need of advocacy. During this time, Chavez was also a participant of social justice.
In the 1960’s he spoke out against the Vietnam War and in the 1970’s he openly supported gay rights. Peaceful boycotting, marching, protesting and fasting where some of the methods that Cesar Chavez used throughout his lifetime of advocacy in his battle for human rights and equality. Advocacy was needed then, and it is still needed today not just in the Bay Area but all over the world. In honor of his great work and dedication, March 31 is now known as Cesar Chavez Day, a California State holiday.
¡SI SE PUEDE! (IT CAN BE DONE!)
Client Satisfaction Survey - March 2019
It’s the time of year for our annual Client Satisfaction Survey! Just like your valuable feedback, our client’s feedback helps us improve Homebridge services. Surveys, including a post-marked return envelope, were mailed to clients beginning Monday, 3/11/2019.
Here’s how you can help!
Printed copies of the survey will be available at Reception for call-in or walk-in responses. If a client wishes to provide their response over the phone or in-person, please be supportive by offering to record their responses onto the survey. Then submit the completed survey to Reception, or call into the office and relay the survey responses to a Receptionist, Care Supervisor, or Manager of Care Teams.
Please assist in having all survey responses submitted to Reception by 3/31/2019.
Please ask your Care Supervisor if you have any questions. Thank you for your help!
Upcoming training for the spring quarter - March 2019
Attention Homebridge Caregivers: Do you want to learn specific skills to help your client? Our Spring Quarter is here with new classes. Classes are also available in Spanish and Chinese.
List of classes:
- Managing Time & Stress
- Understanding Common Diseases
- Understanding Medications
- MRSA: What You Need to Know
- Substance Abuse & Consumers
- Community Safety
- Fall Prevention
- Mechanical Lift
Talk to your supervisor to sign up for classes. Your supervisor will coordinate with you to ensure that your clients are covered.
Check out class availability HERE or at the front desk. Personal Caregiver and Electronic Timesheet trainings are only available for independent providers.
Celebrating Black History Month by Tobias - Feb 2019
Given the recent and ongoing political polarization, it’s safe to say 2019’s Black History Month will be met with more resistance and less admiration than usual. With that, I think it’s important that as an organization, who’s mission is to celebrate and support all walks of life, it’s our duty to recognize that specific genre within the chain.
The history of African-originated people in America is real, and grim. Our current state could be described more positively, but also in a similarly formidable way as in the past. But obviously, the history still holds stories of triumph, unique discovery and the continuation of unfortunate degradation. As a person of any color on the racial spectrum, there’s nothing to be ashamed of within that timeline. We only request a look beyond the science of melanin and the skewed reckoning of the past.
I encourage you to learn more, ask honest questions and make an attempt at genuine curiosity about what we’ve contributed to this young country. We understand that all lives matter, but congruently, black lives need to fit comfortably and respectively within that category of living, without scrutiny or complaint.
Martin Luther King Jr. day - Jan 2019
In observance of the Martin Luther King Jr. Day holiday, Homebridge offices will close Friday, 1/18/19 at 3:00 PM and will be closed all day Monday, 1/21/2019.
Pilot program at Temporary Inclement Weather Shelters - Jan 2019
Homebridge is excited to announce we will be participating in a pilot program at Temporary Inclement Weather Shelters.
Background: During extreme weather events (rain, cold, heat, and smoke) the City opens one or more temporary pop-up shelters intended for use by populations experiencing homelessness. Shelters can be open for anywhere between several hours and several days.
Homebridge’s Role: Homebridge has been asked to assist identified shelter occupants with Activities for Daily Living (ADLs) while residing in the Temporary Inclement Weather Shelters. Shelter occupants are likely NOT Homebridge clients, and the services we will provide will primarily be personal care. We will not provide paramedical care in shelter environments, as this will be referred elsewhere.
Homebridge Staff Compensation: Designated HCP IIs and IIIs will be paid $25 per hour for shifts in pop-up shelters. HCP 1s are ineligible at this time.
Next Steps: Please work with one of our receptionists to fill out the interest form in person, or call 415.255.2079. More information will be made available to those interested, including shelter training provided by SF Department and Supportive Housing at a time to be determined.
Thank you for your interest in continuing to serve our community!
Medical & Prescription Co-Pay Reimbursement - Jan 19
For 2019, Homebridge employees will no longer be required to submit receipts to accounting for medical & prescription co-pay reimbursement.
Now, all full-time employees will be reimbursed up to $100 per year. When you have eligible co-pay receipts, you can submit them to BRI (Benefits Resource) – the same company that administers our commuter benefits and flexible spending accounts by:
Submitting it through the BRI app, or completing a claim form and faxing or mailing the form to BRI.
BRI will process the documents within five business days. Reimbursements will be provided via check or direct deposit. Info sheets and claim forms are available on the wall near reception. If you have questions, contact Human Resources at 415.659.5326.
Homebridge for the Holidays - Dec 2018
This past holiday season was our third annual Homebridge for the Holidays, our client holiday gift fund. Our first year, we identified 50 of our most isolated clients for who receiving a gift made a world of difference. This year, with your incredible help, we were able to give nearly 600 clients gifts that provided a special impact in their lives.
The intimate knowledge of your clients and the care you show every day was demonstrated through the selecting of gifts, the care you took in wrapping, and the joy you showed when giving the gift.
Thank you for making a meaningful difference in the lives of clients every day – and for making this holiday a truly unique one for so many!
Happy retirement Nenita! - Dec 2018
After 24 years with Homebridge, our Accounting Manager Nenita is retiring at the end of December! Nenita was the second full-time employee ever hired by Homebridge and built our finance department from the ground up, stewarding the organization through its growth from a small collective to its current scale.
She has worked tirelessly behind the scenes in many capacities at Homebridge, from ensuring the highest level of accuracy in our finances to even starring in our bus advertising campaign a
few years ago!! We are deeply grateful for her dedicated and outstanding service to our staff and our clients, and we will deeply miss her diligence, kind heart, and attention to detail.
Thank you, Nenita!
End of the Year Party - Dec 2018
On Thursday, December 13th, we had our Annual Caregiver End of Year Party. This event was held to celebrate the many accomplishments you have made this year and to recognize your many years of service.
Delicious dinner and dessert was served, we continued the tradition of having a photo booth, and raffle prizes totaling in value over $2,000 – many donated by office staff colleagues – were given away!
This year, you have served over 1,400 clients (and 3 of those clients are over 100 years old!). Combined, you have about 3,000 years of caring service (average is 9+ years).
Because of the compassionate care that you provide, clients report an increase in their quality of life (such as reductions of hospitalizations and 911 calls).
Thank you to all our Homebridge Caregivers for all your hard work and dedication!