Happy 20th anniversary, Olmstead! Supreme court case for the rights of people with disabilities

20 years ago this month, the U.S. Supreme Court ruled that disabled people have a right to live in the community, NOT institutions, and that government has a responsibility to provide long-term services and supports to keep disabled people in the community.

Before this decision, many people with disabilities found themselves going in and out of institutions (asylums, mental health hospitals, and nursing facilities). They would struggle when released from institutions because they didn’t have the help at home that they needed.

The Olmstead decision – the most important disability rights case to have been decided by the U.S. Supreme Court – has been used repeatedly in legal cases in California to oppose cuts to In-Home Supportive Services.

Here in San Francisco, Homebridge is proud to have over 300 caregivers providing In-Home Supportive Services to some of our most vulnerable residents. You are living the legacy of Olmstead every day in helping people stay safe, healthy, and independent in their communities of choice! Thank you!

Juneteenth - By Charles

Juneteenth - The month and date for the unified end of slavery in the United States of America - “June” and “Nineteenth.” Although Proclamation 95 was announced January 1st, 1863 which changed the federal status of those enslaved to free, this was only applicable to those living in states under Union Control. Confederate states who were in rebellion with the government did not acknowledge this until the passing of the 13th amendment. Confederate states fought the Union for the right to own slaves until June 19th, 1865. 

Juneteenth is recognized in 45 states today. It started as a gathering of happiness and continues that same tradition by holding festivals on or around the date of June 19th. The event holds a special place in my heart because of the history it stands for. It’s a celebration; people enduring and overcoming.

Happy Father’s day! - More Than You Will Ever Know By Jowee

This goes out to all the people that have taken up one of the most important roles in our lives. A teacher, a mentor, a coach, a guide, and a friend you can be one or all of those things. You teach us how to be better than we were before. You teach us to never settle. You are an example of what we want to be and who we want in our lives. Whether it was embarrassing us with the lamest of jokes, teaching us important lessons, or being there for major life events your presence in our lives was, and is, more than a present. The words you say will impact all of us more than you will ever know and your acknowledgement is a prize that we strive for daily. We have many things that we think about when you are mentioned, but with everything else pushed to the side, at least for today, we want to say thank you and we appreciate you. HAPPY FATHERS DAY.

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Pride Month - By Aryn  (Pronouns: they, them, their)

By Gaylesf - Own work, Public Domain,

By Gaylesf - Own work, Public Domain,


June marks LGBTQ+ Pride Month, a time known by many for loud extravagant parades and celebrations. While these celebrations continue, Pride is more than floats, glitter, and cute outfits. 

Born of the 1960s American Civil Rights movement, it represents a violent history, struggle, joy, sadness, and perseverance for members of the LGBTQ+ community. It hearkens the bravery of drag queens and transgender women of color pushing back against police brutality and oppression in the 1960s, gay men fighting for their right to healthcare and to life amidst the 1980s AIDS crisis, and today’s LGBTQ+ youth continuing to push for social progress.

For me personally, Pride is a reminder to remain hopeful; to look ahead knowing that I have hundreds of years of strength and perseverance at my back. As we finish out the month and prepare for Pride weekend festivities, may we all pause for a moment to reflect on the history that brought us here, the lessons it holds, and gather the strength to continue affecting change.

Announcements -  Turn Connections into cash! Employee Referral Program

To turn your connections into cash, simply refer people you believe to be great caregivers to Homebridge.

 Employee Referral Cards can be picked up next to the Reception desk or requested by emailing 


Complete the referral card - give half to the applicant, and bring half back to us.

Ask the person you’re referring to apply online -

New referred employees who completed training and serve a shift with a client make  you eligible for a $50 bonus and other great prizes (up to $1,000!).

Referrals must be received before an employment offer is made.

Plus! Starting July 1, 2019 new prizes, incentives, and program rules will go into effect. Stay tuned for future updates.

Announcements - Memorial day, May 27

In observance of Memorial day weekend:

Friday 5/24 - the office will be closing at 3pm. 

Monday 5/27 - the office will be closed. 

Business will continue as usual on 5/28.

Congratulations! - Office of Economic & Workforce Development’s Health Care Academy

OEWD Student Celebration group picture 2019.png

Homebridge is a proud partner of the Office of Economic and Workforce Development’s Health Care Academy.

Each year we take time to celebrate all the amazing participants of the program.  At Homebridge, that is anyone who completed the Professional Development Workshop, STEPs HCP II & HCP III training programs.  We also have the honor of naming a Student of the Year for Homebridge. This year we nominated Steban. Kathy was nominated by Self-Help for the Elderly (another Health Care Academy Partner).

Congratulations to Steban, Kathy, & all our AMAZING Caregivers that participated and completed the training programs.

How Has Working at Homebridge Improved Your Life?

Homebridge is going to make a video showing staff who are willing to share their personal story and how working at Homebridge made their life better.

Please know that sharing your personal story with us will be kept private and will not impact your employment.

Here are just a few of the ways we know working at Homebridge has positively impacted many of us:

- Felt working at Homebridge gave you a chance at a meaningful job.

- Working in a job that allows you to serve your community.

- Strengthened your confidence and allowed you to see you can achieve professional goals.

If you’re interested in sharing your personal story:

Let reception know your name and that you’re interested (The communications team will call you).

Let your Care Supervisor know you’re interested (Homebridge’s communications team will call you).

Happy Mother’s day! - Moms run the world by Mariana

Moms are beautiful, loving, caring, sweet, unconditional, amazing human beings. Moms sacrifice everything for their families and loved ones. They not only cook and clean, but they listen, advise and raise the leaders of the world.

At Homebridge all that translates to the amazing work all our moms give our clients. For all the care and compassion, I want to wish our Mothers a “HAPPY MOTHER’S DAY.” Nothing would be possible without you!

HCP Voice Committee - Tips for Building Trust, May 2019

In our recent HCP Voice Committee meeting, our committee members shared tips on how to build trust with clients based on their experiences. Here is what they recommended:

- Pay attention to the client, listen, and be responsive.

- This job is emotionally demanding (and rewarding), don’t bring it home with you.

- Start a conversation, ask questions, seek out similarities.

- Let the client talk about themselves and past memories, allow them to open up to you.

- Always set boundaries: 

Sometimes, a client will try to push your buttons to see how you react.

You don’t need to share your personal life with a client.

- Try your best to not take mean comments or behavior personally, know that your are always reponsible for your own actions. 

- Remember that the client may be coping with a lot of changes in their lives.

A big thanks to Miriam, Sheri, Zoleka, and Zonia for their input and feedback from last week’s meeting!

& thank you to all of our Homebridge Caregivers, your work makes a difference! 

Announcements - Asian Pacific Heritage Month - By Gracia

This month of May is Asian Pacific American Heritage Month! May was chosen to celebrate the immigration of the first Japanese Americans in 1843, and to honor the Chinese immigrants who contributed to the transcontinental railroad which was completed on May 10, 1896. Even in the face of exclusionary immigration policies and racial discrimination, early Asian immigrants built successful businesses, schools, farms, and spiritual centers throughout the United States. Further contributions continue to this day in entertainment, environmental careers, politics, healthcare, you name it. 

San Francisco is promoting the history, cultures, and accomplishments of these communities including cooking demonstrations, dance performances, and story-telling. Local library branches are sponsoring events and even right around the corner from Homebridge at Bayanihan Community Center on Mission Street and 6th.  Online, check out: Homebridge values our diversity and thanks those of you with Asian and Pacific roots who contribute greatly to our well-being.

Announcements - Earth Day, April 22

Earth day started in 1970 to create public awareness of environmental issues in the United States. The movement began as a suggestion made by a senator, which took off because of grassroots organizations almost immediately. 

Keeping our community clean and safe is part of helping the environment and is something we should be proud of. We should continue to demand improvement, it helps our city immensely and gives us a better quality of life. 

A clean environment should not be seen as a commodity, this is essential for everyone.

Earth day starts on a local level, reminds us of how our environment can have a direct impact on our lives, and that it is worth pursuing.

Our First HCP voice committee - April 2019

On March 25, Homebridge had its first HCP Voice Committee meeting, represented by five Homebridge Caregivers; Miriam, Zoleka, Zonia, Linda, and Sheri. The Committee is hosted by our Support & Retention Coordinator team.

The HCP Voice Committee was created to hear Caregivers’ concerns and suggestions specifically about working with clients. The Committee is also a way for office staff to ask for feedback directly from Caregivers and to create stronger communication practices within the organization.

The HCP Voice Committee will be held once a month. We would like to thank our Support & Retention Coordinator team for all their hard work hosting this important meeting and to our dedicated Voice Committee members for their collaboration.

Reminder: Upgrades to Service Support - April 2019

All calls formerly routed to Supervisor On Duty (SOD), Officer on Duty, and Lockout are now routed to a single line called Service Support. 

Homebridge Caregivers are probably most familiar with calling SOD or Lockout . There are no changes to phone numbers at this time. All such calls will be routed to the same place. Multiple staff who are cross-trained to process calls of any kind will be logged in to assist you. This includes lockouts, reassignments, or any instance when changes to service are needed same-day.

Just remember to please call your Care Supervisor first, and Service Support second.

Calls made to Service Support outside of business hours will be automatically connect to Offsite Service Support (formerly “afterhours,”) where staff receive calls prior to 8:00am and between 5:00pm and 9:00pm daily, plus all weekends and holidays. 

Thank you Caregivers, Service Support Specialists, and IT Team!

Cesar Chavez Day - ¡Viva La Causa! By Francisco - March 2019

Cesar Estrada Chavez (1927-1993) was best known as being a labor leader, American civil rights and human rights activist. He acquired such titles throughout his life starting at the age of 17, when he decided to challenge the segregation of Mexican-Americans in 1944 by refusing to sit in the Mexican section of a theater in California. Shortly after, Chavez manage to join the US Navy by lying about his age and after serving for two years during World War II, he was honorably discharge in 1946. 

Chavez dedicated more than 40 years helping those in need, in need of a voice, a helping hand but most important in need of advocacy. During this time, Chavez was also a participant of social justice. 

In the 1960’s he spoke out against the Vietnam War and in the 1970’s he openly supported gay rights. Peaceful boycotting, marching, protesting and fasting where some of the methods that Cesar Chavez used throughout his lifetime of advocacy in his battle for human rights and equality.  Advocacy was needed then, and it is still needed today not just in the Bay Area but all over the world. In honor of his great work and dedication, March 31 is now known as Cesar Chavez Day, a California State holiday. 


Client Satisfaction Survey - March 2019

It’s the time of year for our annual Client Satisfaction Survey! Just like your valuable feedback, our client’s feedback helps us improve Homebridge services. Surveys, including a post-marked return envelope, were mailed to clients beginning Monday, 3/11/2019.

Here’s how you can help!

Printed copies of the survey will be available at Reception for call-in or walk-in responses. If a client wishes to provide their response over the phone or in-person, please be supportive by offering to record their responses onto the survey. Then submit the completed survey to Reception, or call into the office and relay the survey responses to a Receptionist, Care Supervisor, or Manager of Care Teams.

Please assist in having all survey responses submitted to Reception by 3/31/2019. 

Please ask your Care Supervisor if you have any questions. Thank you for your help!

Upcoming training for the spring quarter - March 2019

Attention Homebridge Caregivers: Do you want to learn specific skills to help your client? Our Spring Quarter is here with new classes. Classes are also available in Spanish and Chinese.

List of classes:

- Managing Time & Stress

- Understanding Common Diseases

- Understanding Medications

- MRSA: What You Need to Know

- Substance Abuse & Consumers

- Community Safety

- Fall Prevention

- Mechanical Lift

Talk to your supervisor to sign up for classes. Your supervisor will coordinate with you to ensure that your clients are covered. 

Check out class availability HERE or at the front desk. Personal Caregiver and Electronic Timesheet trainings are only available for independent providers. 

Celebrating Black History Month by Tobias - Feb 2019

Given the recent and ongoing political polarization, it’s safe to say 2019’s Black History Month will be met with more resistance and less admiration than usual. With that, I think it’s important that as an organization, who’s mission is to celebrate and support all walks of life, it’s our duty to recognize that specific genre within the chain.

The history of African-originated people in America is real, and grim.     Our current state could be described more positively, but also in a similarly formidable way as in the past. But obviously, the history still holds stories of triumph, unique discovery and the continuation of unfortunate degradation. As a person of any color on the racial spectrum, there’s nothing to be ashamed of within that timeline. We only request a look beyond the science of melanin and the skewed reckoning of the past. 

I encourage you to learn more, ask honest questions and make an attempt at genuine curiosity about what we’ve contributed to this young country. We understand that all lives matter, but congruently, black lives need to fit comfortably and respectively within that category of living, without scrutiny or complaint.

 Martin Luther King Jr. day - Jan 2019

In observance of the Martin Luther King Jr. Day holiday, Homebridge offices will close Friday, 1/18/19 at 3:00 PM and will be closed all day Monday, 1/21/2019.

Pilot program at Temporary Inclement Weather Shelters - Jan 2019

Homebridge is excited to announce we will be participating in a pilot program at Temporary Inclement Weather Shelters.

Background: During extreme weather events (rain, cold, heat, and smoke) the City opens one or more temporary pop-up shelters intended for use by populations experiencing homelessness. Shelters can be open for anywhere between several hours and several days.

Homebridge’s Role: Homebridge has been asked to assist identified shelter occupants with Activities for Daily Living (ADLs) while residing in the Temporary Inclement Weather Shelters. Shelter occupants are likely NOT Homebridge clients, and the services we will provide will primarily be personal care. We will not provide paramedical care in shelter environments, as this will be referred elsewhere. 

Homebridge Staff Compensation: Designated HCP IIs and IIIs will be paid $25 per hour for shifts in pop-up shelters. HCP 1s are ineligible at this time.

Next Steps: Please work with one of our receptionists to fill out the interest form in person, or call 415.255.2079. More information will be made available to those interested, including shelter training provided by SF Department and Supportive Housing at a time to be determined. 

Thank you for your interest in continuing to serve our community!

Medical & Prescription Co-Pay Reimbursement - Jan 19

For 2019, Homebridge employees will no longer be required to submit receipts to accounting for medical & prescription co-pay reimbursement.

Now, all full-time employees will be reimbursed up to $100 per year. When you have eligible co-pay receipts, you can submit them to BRI (Benefits Resource) – the same company that administers our commuter benefits and flexible spending accounts by:

Submitting it through the BRI app, or completing a claim form and faxing or mailing the form to BRI.

BRI will process the documents within five business days. Reimbursements will be provided via check or direct deposit. Info sheets and claim forms are available on the wall near reception.  If you have questions, contact Human Resources at 415.659.5326.

Homebridge for the Holidays - Dec 2018


This past holiday season was our third annual Homebridge for the Holidays, our client holiday gift fund. Our first year, we identified 50 of our most isolated clients for who receiving a gift made a world of difference. This year, with your incredible help, we were able to give nearly 600 clients gifts that provided a special impact in their lives.

The intimate knowledge of your clients and the care you show every day was demonstrated through the selecting of gifts, the care you took in wrapping, and the joy you showed when giving the gift.

Thank you for making a meaningful difference in the lives of clients every day – and for making this holiday a truly unique one for so many!

Happy retirement Nenita! - Dec 2018


After 24 years with Homebridge, our Accounting Manager Nenita is retiring at the end of December! Nenita was the second full-time employee ever hired by Homebridge and built our finance department from the ground up, stewarding the organization through its growth from a small collective to its current scale.

She has worked tirelessly behind the scenes in many capacities at Homebridge, from ensuring the highest level of accuracy in our finances to even starring in our bus advertising campaign a

few years ago!! We are deeply grateful for her dedicated and outstanding service to our staff and our clients, and we will deeply miss her diligence, kind heart, and attention to detail.

Thank you, Nenita!


End of the Year Party - Dec 2018


On Thursday, December 13th, we had our Annual Caregiver End of Year Party. This event was held to celebrate the many accomplishments you have made this year and to recognize your many years of service.

Delicious dinner and dessert was served, we continued the tradition of having a photo booth, and raffle prizes totaling in value over $2,000 – many donated by office staff colleagues – were given away!

This year, you have served over 1,400 clients (and 3 of those clients are over 100 years old!). Combined, you have about 3,000 years of caring service (average is 9+ years).

Because of the compassionate care that you provide, clients report an increase in their quality of life (such as reductions of hospitalizations and 911 calls).

Thank you to all our Homebridge Caregivers for all your hard work and dedication!