Chiefs and Directors

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Mark Burns, Executive Director

Mark Burns joined Homebridge in April 2012 as Deputy Director and became Executive Director in October 2015. Prior to joining Homebridge, Mark was Deputy Director at the Center for Independent Living in Berkeley. He has an extensive background in both for- and non-profit sectors, having been Executive Director at San Francisco-based Under One Roof, COO at PCCI, and a founder/partner at OffRoad Capital. Earlier in his career, Mark held various positions heading up the development of technology-based business lines for Charles Schwab, JP Morgan Chase, Citibank, Tribune Media and United Feature Syndicate. Mark is also involved in the non-profit community with several years of board and peer service. He holds a BA from Yale University. 


Andrew Adams, Chief of Staff

Andrew Adams serves as a key strategist and provides senior leadership and capacity building to build systems to support and further the mission of Homebridge. Andrew holds responsibility for organization-wide communications, marketing, grant development and fundraising, legal affairs and compliance, policy development, administrative staff, and Board relations. Most recently, Andrew represented immigrants and non-citizens in national security matters. Prior, Andrew was Administrative Officer for Plan International, based at the agency’s Liaison Office to the United Nations in New York where his work focused on promoting and protecting girls education and countering gender-based violence in and around schools globally. Before working at Plan, Andrew spent nearly five years with the New York Civil Liberties Union. Andrew holds a BA from Hunter College and a JD from City University of New York (CUNY) School of Law.

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Jessica Avalos, Director of Talent Development

Jessica Avalos joined Homebridge in July 2017 and directs human resources, recruiting, training, and workforce development departments. Prior to that, she was the Vice President, Human Resources at Project Open Hand. Jessica finds people fascinating and enjoys being in a role that supports their growth. Having trained in Human Resources through mentorship and experience, she is eager to find career paths for others and looks to build healthy culture where people thrive and develop.

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 Ricki DeArmon, Director of Programs

Ricki DeArmon joined Homebridge as Director of Programs in 2018 and oversees the overall management, design, and operation quality of the San Francisco based Home Care Services Programs. Prior to Homebridge, Ricki worked for five years at Tenderloin Housing Clinic (THC), most recently as Director of Transitional Housing Programs where she led the development of the new department for THC in partnership with San Francisco Adult Probation Department and San Francisco Collaborative Courts. With over 18 years of service in the non-profit sector, she specializes in community based, results driven programs serving adults with chronic mental health, co-occurring, and housing needs. Ricki holds a BSW from Southeast Missouri State and a MPA from Southern Illinois University, Edwardsville.

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Hao Lam, Controller 

Hao is a CPA with over 25 years of experience in accounting and finance in both the private and public accounting sectors. Prior to joining Homebridge, Hao spent four years at a start-up working with global experts in energy efficiency financing to develop innovative energy-based financial mechanisms to support clean technology. The start-up was a spin-off base on work started at Richard Branson’s Carbon War Room and was funded by the DOEN Foundation. 

 Prior to this, Hao served as the CFO and Controller for the Family Office of Mitch Kapor, where he led in creating, implementing, and managing the accounting systems and controls for multiple non-profit and start-up entities, along with a family office and a private foundation.  Hao has Big Four accounting experience at KPMG and have worked in both tax and audit. Hao graduated from UCLA with a BA in Economics.

 Jay Owens, Director of Information Technology

Jay Owens brings a significant breadth of knowledge in technology and technology services to Homebridge having led similar teams at a variety of organizations including Aspirant, Chemrisk, and Project Open Hand. Most recently, Jay has been a Senior Information Systems Advisor at Halcyon Financial Services where he led a team of consultants providing technology and network infrastructure support and systems implementation strategy for large financial services clients. 


 Simon Pitchford, Chief Operating Officer

Simon Pitchford joined Homebridge as its Chief Operating Officer in 2016 assuming responsibility for the Human Resources and IT functions as well as the Homebridge facilities. Prior to Homebridge, Simon was 4 years at Project Open Hand, most recently as co-Chief Executive Officer. He brings a wealth of scientific, sales and marketing, and operations experience to Homebridge, moving to the non-profit world after a 25-year career in the biotech industry. He was previously General Manager of a multi-million drug discovery line-of-business within a multinational biotech company. Outside of work, Simon has been a suicide prevention counselor, an emotional support volunteer for Shanti, and was a long-time member of the San Francisco Gay Men's Chorus. A passionate foodie, Simon completed culinary school at the California Culinary Academy in 2005. Simon has a PhD in physiology from the University of Bristol and a BSc from the University of London.


A San Francisco Bay Area native, Shantel has worked in accounting, finance, operations, and management for over 14 years, over six years in direct nonprofit experience. Prior to joining Homebridge in May 2019, Shantel was the Director of Finance at Enterprise for Youth.

In her free time, Shantel can be found hiking, camping, or reading. She is active in her community as a volunteer Board Treasurer for an organization called Urban University, a nonprofit in the East Bay that works to improve the socioeconomic status of impoverished individuals. Shantel earned her BS in Business Administration with a concentration in Finance from San Francisco State University and is a Certified Nonprofit Accounting Professional.