Tips for Homebridge Caregivers


Clients struggling with depression

Depression is not a normal part of aging. Depression can present differently in older adults. Not everyone who has depression will have all the symptoms and signs. A physician can help with the diagnosis of depression. 

People who have depression may have: 

- Sadness, depressed mood, hopelessness

- Loss of interests or pleasures in doing things

- Changes in appetite

- Feeling that one is moving/speaking too slowly or too fast.

- Low energy

- Lack of concentration

- Feeling guilty

- Suicidal ideation

- Sleep problems

(Resource: Optimizing Aging Collaborative at UCSF - Geriatric Workforce Enhancement Program)

If you noticed symptoms and signs of depression from your client, you can:

- Contact your Care Supervisor

- Call 911 in the event of emergency, especially if you have concern for the client’s safety


Dealing with a client with depression can take a mental toll on you. Please take care of yourself FIRST.

Call the Workforce Development Team:

If you feel distressed by your client’s situation, call Rona at 415-659-5306 or Karen at 415-432-5831.  Rona and Karen can help you connect to the right resource.

Employee Assistance Program (EAP):

All Homebridge employees are eligible for this free service. EAP offers services in Health and Wellness resources, such as assessing your health and getting tips for living better, and more. EAP provides counseling for stress, anxiety, problems in the workplace, grief, loss of responses to traumatic events, family and relationship issues. The EAP contact number is 1-800-227-1060 or visit, Please contact the Workforce Development team to get the Homebridge Company code. Participants receive 5 free counseling session per issue.  

For those with a Kaiser Plan, call Kaiser directly and request counseling services 866-454-8855. 

Sheri - April 2019

Being a part of the Homebridge family has given me vast erudition in many aspects of the field of hospitality. It has allowed me to give compassion, unconditional understanding of others, and substance that I can give back to life.

Food for thought: Don’t hesitate to be the element of surprise. The clients know you’re there to provide service. Be sure to take notice of something around their home to lighten their mood, such as items that look jazzy or spiritual, awards & accomplishments of themselves or family members, that would usually brighten their spirit reminding them of good times in their lives. 

Be open minded, NEVER TAKE ANYTHING PERSONALLY. Make it your priority to always give yourself enough time ahead, be punctual. 

Always keep your lines of communications open with your superiors, this is VITAL especially on a bad day and even on good ones. Always be professional, think before you speak or act, and last but not least, remain approachable.

Deshando - March 2019

As an HCP, I quickly realized the importance of taking the time to give our clients the best care that we can give. To some of our clients, Homebridge is their only support and companionship. It brings me great joy to provide every client with a positive attitude every day no matter if the sun is out or the skies are dark and gray. 

I try my best to bring a smile to every client’s face and make the best out of all situations. Reading the client’s care plan before you go out to visit new and old clients is also important. It helps to have a clear idea of what the client’s needs and wants are. 

One very good tip I can give you is to stay healthy and get your rest. Staying healthy will help you to stay focused and energetic so that you can complete all task needed for the clients! Communication is the best key to have with the clients. My last suggestion is to have humility and respect and always treat all the clients the way you would want to be treated.

Elgie - Jan 2019

Always be professional. First impressions last forever. The first time you meet a client it is critical to do your best and to show that you’re there to help and want to build trust. 

One way of doing this is to look professional by having good hygiene and wearing your uniform. That’s a good start to ease the clients mind that you can help them. Also, make sure you are studied on the client’s needs. And ask a lot of questions about what the client really needs you to do for them.

Be respectful, and remember you are there to help. Sometime there are things you may not know about. So be willing to call a supervisor or able to call an EMT, if necessary.

If you come prepared and ask the right questions, it will demonstrate that you’re trying to help the client and you are professional.

Ivania - Dec 2018

I’ve been part of Homebridge for 11 years and in each day I served our clients with the respect, dignity, kindness, patience, and compassion they deserve. Homebridge has been a second family to me; they have supported and motivated me to grow as a Caregiver and now as a Support & Retention Coordinator (SRC).

Here are a few tips for being a great Caregiver: Be professional, dedicated, and attentive. It’s more than just being on time; one needs to be patient and not let emotions interfere when serving a difficult client. You need to be your client’s eyes and ears by paying attention to every small detail. Listen and talk with your client to show him or her that you care about their wellbeing. At the end, they will feel acknowledged and respected. Remember, there’s always a nice life-story to every client. Be grateful and humble even in challenging situations, the work you do everyday is meaningful and humanitarian.

Push yourself to make a difference in their lives. Don’t forget, you have a shoulder to lean-on, youare not alone and can always find support from SRC’s and/or Homebridge staff.

Serena - Nov. 2018

It gives me great honor as a former provider and your new Support & Retention Coordinator (SRC) to share a couple of tips that made my job as a provider rewarding and enjoyable. My hope is that by reading this, Caregivers will come to love being a provider as much as I did and want to advance and share tips that worked for them with future providers.

Along with reading the care plan to prepare myself, I discovered that by including clients in tasks, by asking

their opinions and suggestions, it gave them a sense of independence and control of their life. I used this technique with challenging clients as well, making it easier on myself and the client. By utilizing this method, I found that a good rapport was built and at the end of my shift clients expressed gratitude which in turn left me feeling good about myself and my accomplishments.

When I felt overwhelmed, I knew I could call Homebridge office for support. As your new SRC I will offer the same support to ensure providers do the best they can, and clients are happy with the services they receive.